Terms & Conditions for U Go GrlZ I/S

Company

U Go GrlZ I/S
Ingerslevsgade 150, 4.th.
1705 København V.
Phone: +4561680082
VAT: 40740392

Payment

U Go GrlZ I/S accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Mobilepay Online.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

U Go GrlZ I/S uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Delivery and Shipment

The delivery time for your order is 5-10 dage.

U Go GrlZ I/S uses
PostNord - Privat, (HOME delivery)
PostNord - Erhverv, (Company delivery)
PostNord - Valgfrit udleveringssted (Pick up from parcel shop)
for shipment of your ordered items.

Freight cost is calculated from the weight of the items.

You can choose to have your shipment sent with delivery to your home address or the nearest package shop.

You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

U Go GrlZ I/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

NOTE!! Customized or personalized products can not be refunded.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on return@ugogrlz.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to U Go GrlZ I/S to evaluate the item's condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

NOTE!! Customized or personalized products can not be refunded.

Complaints regarding errors and defects must be reported to U Go GrlZ I/S in a reasonable time after the goods have been received. We consider 2 months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

U Go GrlZ I/S covers return costs to a reasonable extent.

When returning, please contact us at:
return@ugogrlz.com

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with U Go GrlZ I/S, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with U Go GrlZ I/S, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for U Go GrlZ I/S have access to the information recorded about you.

The data manager in U Go GrlZ I/S is: Bine Lehmann.

We do not store and transmit customer information encrypted.

As registered with U Go GrlZ I/S, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@ugogrlz.com .

Cookies

On http://www.ugogrlz.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at http://www.ugogrlz.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve U Go GrlZ I/S's website.

Complaints

Complaints about product can be sent to:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu

When complaining you need to denounce our email address, info@ugogrlz.com, and the site, on which you made your purchase.