FAQ
- more about the UGoGrlZ

If you don't find your answer in this FAQ
- please send an email here: hello@ugogrlz.com

WHAT DOES UGoGrlZ MEAN?
It is an abbreviation - slang for "You go girls"!
UGGZ would like to give a little boost to everyone who needs it - the ones who feel inadequate because of their looks.
As we say: If you are happy = you are beautiful <3
Read more at ABOUT UGOGRLZ in the UGOGRLZ BLOG

CAN I HAVE A FIGURINE MADE TO LOOK LIKE ME?

Oh yes :-) I would love to make a unique U Go GrlZ inspired by you!
Please go to the page CUSTOMIZED UGOGRLZ for details.

CAN I HAVE MY PET BE A PART OF THE FIGURINE?
Yes! I do any pet together with your customized UGoGrlZ.
Please go to the page CUSTOMIZED UGOGRLZ for details.


CAN ME AND MY SPOUSE BE MODELLED TOGETHER?
Definitely – as a bridal couple or just in an embrace.
Two separate figures will be considered as such, but if the bodies are mostly connected the price will reflect.
Two bodies combined in an embrace is mostly less complicated than two separate bodies.
Please go to the page CUSTOMIZED UGOGRLZ for details.

WHEN WILL THERE BE NEW FIGURINES IN THE SHOP?
If you sign up to the UGoGrlZ newsletter, you will get notice and first choice on all the new products. You also will get access to competitions, sales and get special offers before everyone else.

CAN I ORDER AN UNPAINTED FIGURINE?
Yes – new and also customized figurines can be delivered unpainted even unvarnished - so that you can paint it yourself.
Write an email with your wishes.  hello@ugogrlz.com


HOW DID YOU LEARN TO MAKE FIGURINES?
After the school of arts and crafts I took any opportunity to learn more and experiment with different techniques:
- Japanese doll making
- Puppet making in Prag
- ADDA academy

Read a little more about me here: BEHIND UGOGRLZ.

HOW DID YOU GET THE IDEA FOR THE UGoGrlZ?
I always had the idea of what my figurines should look like and have worked to find the actual UGoGrlZ expression for many years.
I’ve always collected figurines, but found it difficult or impossible to find female figurines that looked and felt like me.

Please read a little more about the idea here: BEHIND UGOGRLZ
And also in the UGOGRLZ BLOG

CAN I GET A REFUND?
You can return a figurine, if it does not meet your expectations.
Write me to arrange refund and a cheaper shipping cost.
NOTE: Customized figurines can not be refunded


CAN I CHOOSE SKIN OR HAIR COLOUR and STYLE?
Yes – new and also customized figurines can be delivered in the colours you would like.
Write an email with your wishes on hello@ugogrlz.com


HOW LONG IS THE PRODUCTION TIME?
The production time can vary, depending on how busy I am, but usually a production time of two weeks. I will let you know when ordering when you can expect the order to be shipped. The actual arrival date depends on how far the order has to travel.

HOW MUCH IS THE POSTAGE EXPENSES?
I depends on where the order is going. The UGGZ figurines weighs between 150-300 grams which means the postage is minimum.

WHAT KIND OF PAINT DO YOU USE?
Mostly artists quality acrylic paint but also the occasional Posca or Molotov marker.

HOW FRAIL ARE THE FIGURINES?
They have a wooden-like finish and are quite sturdy, but will not take well to a fall on the floor.